Last updated: 14 September 2026
These terms apply to every booking made through acestransferstours.gr and to every transfer, tour or tailor-made service we provide. Please read them before you book. By confirming a booking you accept them.
Services are provided by ACES Transfers & Services P.C., trading as Aces Transfers & Tours, an Athens-based passenger transport company operating since 2014.
| Registered name | ACES Transfers & Services P.C. (Ι.Κ.Ε.) |
| Trading name | Aces Transfers & Tours |
| Registered address | 16 Syggrou Avenue, 117 42 Athens, Greece |
| Company registration (Γ.Ε.ΜΗ.) | 130057501000 |
| VAT number (Α.Φ.Μ.) | 800573916 (Tax Office: KEFODE Attica) |
| [email protected] | |
| Telephone | +30 697 889 2938 |
We may update these terms. The version published on this page at the time you confirm your booking is the version that applies to that booking.
1. Licensing and authorisation
Aces Transfers & Tours is a Greek passenger transport company, licensed by the Hellenic Ministry of Tourism to operate a chauffeur-driven passenger car hire business.
Our certification was issued by the Ministry’s Regional Tourism Service of Attica under reference ATT/4251, dated 20 October 2022, and confirms that the company meets the legal requirements for hiring out passenger cars with a driver, operating from a licensed public-use passenger vehicle base. Our vehicles are licensed for the transport of passengers with a driver under Greek law, and insurance cover is a condition of that licence.
We provide passenger transport and private tours by road. We do not sell flights, accommodation or package holidays as defined by Directive (EU) 2015/2302.
Our company registration number (Γ.Ε.ΜΗ. 130057501000) identifies the company in the Greek General Commercial Registry. It is a company identifier and not a transport licence.
2. Services we provide
Private transfers. Fixed-price, door-to-door journeys between Athens, Athens International Airport, Piraeus and other ports and marinas, and destinations across mainland Greece and the Peloponnese.
Private tours. Tours from Athens following a fixed, published itinerary, of varying duration from a few hours to several days, using private vehicles with a driver.
Tailor-made itineraries. Private routes designed from scratch around your dates, interests and pace, rather than following a published itinerary.
All services are private. You do not share the vehicle with other travellers.
3. Prices and what is included
Prices are quoted per vehicle, not per passenger, unless stated otherwise, and are shown in Euro.
The price includes:
- a professional, English-speaking driver
- fuel, road and bridge tolls, parking fees
- VAT at the applicable rate
- up to two child seats or booster seats
- bottled water
- insurance for the vehicle and its passengers, as described in section 12
- a reasonable quantity of luggage for the vehicle booked
The price does not include:
- entrance fees to museums, archaeological sites, monuments or other venues
- licensed tourist guides, which can be arranged on request at additional cost
- meals, drinks other than the bottled water provided, and accommodation
- a third child seat, which is charged at €20 per transfer, or €20 per day on a tour
- gratuities, which are entirely at your discretion
If you bring more luggage than the booked vehicle can accommodate, you will be responsible for any additional costs incurred to transport it separately.
The price displayed on our website may change before you confirm a booking. Once your booking is confirmed, the price is fixed.
4. Making a booking
Submit your request through the booking form on our website or by email to [email protected]. We accept enquiries at any time.
We reply to booking requests within 24 to 48 hours. A booking exists only once we have confirmed availability, vehicle, timing and final price in writing, and payment has been completed. An automated acknowledgement of your request is not a confirmation.
Online bookings can normally be made at least 48 hours before the start of the service. For anything sooner, email us and we will check availability.
5. Payment
Full payment by card is required to complete a booking. We accept Visa, MasterCard, Maestro and American Express. There is no surcharge for card payment.
Payment is processed by Alpha Bank through its Alpha e-Commerce platform over an encrypted connection. We do not receive, store or process your card details at any point. The charge appears on your statement as “Aces Transfers & Services”.
6. Changes and cancellations by you
To cancel or change a booking, email [email protected]. A cancellation takes effect when we receive your email, not when you send it.
Cancellation terms depend on the service booked.
Transfers within Attica — including Athens Airport, Athens city, Piraeus, Rafina, Lavrion and Marina Zeas:
- Free cancellation up to 24 hours before the scheduled pick-up time.
- Cancellation less than 24 hours before pick-up: no refund.
Long-distance transfers and single-day tours — any transfer to or from a destination outside Attica, and any tour of one day, whatever its duration:
- Free cancellation up to 72 hours before the scheduled pick-up time.
- Cancellation less than 72 hours before pick-up: no refund.
Multi-day tours:
- More than 30 calendar days before the start: full refund.
- 30 to 16 calendar days before the start: 30% cancellation fee.
- 15 to 8 calendar days before the start: 50% cancellation fee.
- 7 calendar days or less before the start: no refund.
Bookings made inside the applicable cancellation window are non-refundable from the moment they are confirmed. If you book a single-day tour 48 hours before departure, for example, that booking cannot be cancelled free of charge. We will tell you this at the time of booking.
Changes to the date or time of a confirmed booking are subject to availability and we will always try to accommodate them. A change that we cannot accommodate, and which you then decide not to proceed with, is treated as a cancellation under the terms above.
No refund is available once a transfer or tour has begun.
No-show. If you do not appear at the agreed pick-up point and we cannot reach you, the booking is treated as a cancellation with no refund. Waiting times at airports and ports are covered in section 7; at hotels and all other pick-up points, our driver will wait up to 30 minutes from the agreed time.
Refunds are made to the card used for payment, within 14 days of the cancellation.
7. Airport, port and marina pick-ups
Your driver will be waiting at the arrivals hall, port or marina holding a sign with your name or our logo.
We monitor flight and ferry arrivals in real time and adjust to the actual arrival time at no extra cost.
Your driver will wait up to 90 minutes in total from your actual arrival time, at no additional charge. This covers ordinary delays at passport control and baggage reclaim.
If your exit is delayed beyond 90 minutes — because of lost luggage, for example — please contact us on the number provided with your booking confirmation. If the vehicle has no immediate onward commitment, the driver may be able to continue waiting. If not, we will arrange a replacement vehicle as quickly as possible. A replacement vehicle in these circumstances is charged as a new service, at the applicable rate for that journey; we will quote the amount and obtain your agreement before dispatching it.
If you cannot find your driver, please do not leave the terminal. Call us on the number provided and we will help you locate them.
8. Passengers, luggage and child seats
Our vehicles carry up to 7 passengers. For comfort with full-size luggage we recommend a maximum of 6 passengers with approximately 1½ items of luggage each. Tours accompanied by a licensed guide seat 6, as the guide occupies a seat.
Greek law requires children to travel in an appropriate restraint. We provide up to two child seats or boosters free of charge. A third is charged at €20 per transfer, or €20 per day on a tour. Please tell us the ages of any children at the time of booking so the correct type of seat is fitted before pick-up. We cannot guarantee a seat that has not been requested in advance.
9. Drivers and guides
Our drivers are professional, licensed and fluent in English.
Greek law reserves the interpretation of monuments, archaeological sites and museums to licensed tourist guides. Our drivers may give general information about routes and destinations while in the vehicle, but they are not tour guides: they cannot accompany you around a site, guide you inside a monument or museum, or use a microphone in the vehicle. Only a licensed guide may do so.
We can arrange a licensed guide, in English or other languages, on request and at additional cost.
For safety, drivers give information only when it is safe to do so while driving.
10. During your journey
Duration. Journey and tour durations shown on our website are estimates. Traffic, weather and road conditions may affect them.
Drop-off at sites. Your driver will drop you off as close to each site as traffic regulations permit.
Departure times for tours can be adjusted to suit you, as far as the day’s schedule allows.
Smoking is not permitted in our vehicles. Tours include frequent stops.
Pets. Animals may travel only in a suitable carrier. Trained assistance and guide dogs are welcome without a carrier and at no additional charge; please tell us in advance so the right vehicle is assigned.
Dress. Churches and monasteries visited on our tours require modest dress and may refuse entry otherwise.
11. Right of withdrawal
Under EU and Greek consumer legislation, the 14-day right of withdrawal that applies to most distance contracts does not apply to passenger transport services, or to services connected with leisure activities that are to be provided on a specific date or for a specific period. Our cancellation terms in section 6 apply instead.
12. Insurance
Every vehicle used for our services operates under commercial passenger transport insurance as required by Greek law, covering passengers as well as third parties. Cover extends to controlled areas at airports and ports, to ferry crossings, and to travel abroad. Roadside assistance is included.
This is insurance of the vehicle and its passengers in the event of a road accident. It is not travel insurance. You remain responsible for arranging your own travel insurance and for making sure it is adequate for your needs, including cancellation, medical expenses, and loss of or damage to your belongings.
13. Vehicles
Our services are provided using Mercedes-Benz vehicles, both our own and those of the partner operators we work with. Our vehicles are maintained at authorised Mercedes-Benz service centres.
Vehicles are mechanical objects and can fail unexpectedly. If a vehicle becomes unavailable before or during your journey, we will provide a replacement of equivalent standard as quickly as we can, at no cost to you where the fault is ours.
14. Changes and cancellation by us
If a site is closed, or road conditions prevent a tour running as described, we will offer a reasonable alternative. If we cancel a service for any reason other than force majeure, you may choose between an alternative arrangement and a full refund.
15. Force majeure
We are not liable to pay compensation where we must cancel or change a service because of circumstances beyond our reasonable control. These include, but are not limited to: accidents and resulting delays, strikes and industrial action, demonstrations, marches and organised disruption, police operations, unforeseen road hazards or closures, acts of terrorism or the threat of them, civil unrest, acts of government or of any national or local authority, natural disaster, fire, epidemic, and severe weather.
16. Lost property
We make every effort to return property left in our vehicles, but we cannot accept responsibility for it. Items found must be collected from our office or forwarded at your cost.
17. Liability
Except as set out below, our liability for any loss, damage, delay or inconvenience arising from a service is limited to the amount you paid for that service. Luggage is carried at the owner’s risk.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Greek law. Your statutory rights as a consumer are not affected.
18. Complaints
If something goes wrong, please tell us. Email [email protected] with your booking reference and we will respond within 48 hours and work to resolve it.
If we cannot resolve a complaint to your satisfaction, you may refer it to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή), 144 Alexandras Avenue, 114 71 Athens, www.synigoroskatanaloti.gr.
19. Governing law and jurisdiction
These terms and your use of our website are governed by Greek law. Disputes are subject to the courts of Athens.
If you are a consumer resident in another EU member state, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.
ACES Transfers & Services P.C., trading as Aces Transfers & Tours — 16 Syggrou Avenue, 117 42 Athens, Greece — Company registration (Γ.Ε.ΜΗ.) 130057501000 — VAT (Α.Φ.Μ.) 800573916